Anyone who values independence and wants daily reassurance—seniors aging at home, adults living independently, and families who want an extra layer of support.

Your first check-in call is automated at your preferred time. If you answer and follow the prompt to confirm you’re okay, you’re all set for the day.

If you don’t answer:

• We wait 10–15 minutes and try again with another automated call.

• If there’s still no response, we wait another 10–15 minutes, then one of our Care Team members will personally call you (up to two times).

• If there’s still no answer, we escalate to your emergency contact.

• If your emergency contact cannot be reached, we then notify your local non-emergency authorities to request a wellness check.

Because of this process, it’s very important that you provide accurate contact information. After any escalation, our Care Team will also try to follow up the next day as a courtesy wellness check.

Please note: once we notify local authorities, their response and actions are outside of CareLine Plus’ control.

No. You don’t need a smartphone or an app to use CareLine Plus. All you need is a working phone number — it can even be a landline.
Our system can reach you whether you use a cell phone or a home phone, so you can choose whichever is most convenient.

If you’ll be traveling, please notify our Care Team by sending a message through the Support page so we can update the system and snooze your check-ins while you’re away.

If you use a smartphone, you may choose to continue check-ins or ask us to pause them during your trip. Sharing your travel location is optional, but it helps us keep your check-ins reliable. Please note that frequent moves or poor cell service may cause check-ins to fail.

If we cannot reach you while you’re traveling, we will contact your listed emergency contact. Please note that we cannot notify local authorities outside of your registered service area.

CareLine Plus cannot guarantee service during travel.

CareLine Plus requires an emergency contact for your account (family member, friend, neighbor, or another trusted person). This ensures we have someone to reach out to if we can’t get in touch with you directly. If you truly don’t have anyone, please use the Contact Us form, and our Care Team will work with you to find the best option for your situation.

At this time, CareLine Plus is still growing, and we don’t yet have the staff to handle a high volume of incoming calls. But don’t worry—every message you send through our website is actively monitored by our Care Team.

If you’d like to request a call back, please send us a message using the Contact form (for non-members) or the Support page form (for members). Our Care Team is always monitoring messages and will gladly give you a call. Please be patient as we respond in the order received, prioritizing urgent needs first.

Live phone support is coming soon—we can’t wait to hear your voices.